News & Knowledge Center

 
March 4, 2021
Remote workers on laptops

How positive business outcomes shine through a global pandemic

What happens if everything changes, and changes dramatically? Until recently, this question would have been nothing more than an entertaining mental meander. But the emergence of […]
January 19, 2021
Health care organization increases digital compliance 64% over 6 months

Health Care Management Organization Performs Gap Analysis to Modernize and Mitigate Data Security Risks

The client: A health care medical management and administrative services organization that supports health insurance companies. Given the competitive environment in which the shared services corporation […]
November 5, 2020

Four Steps to Build and Measure the ROI of Customer Experience (CX) in Your Organization

Customers can love working with your company so much that they will tell everyone all about you. The concept of customer referrals is not new knowledge, but organizations […]
October 29, 2020
The Business Value of CX & EX Strategies FarWell On-Demand Webinar

Finding the Value in CX and EX: Making a Business Case for “Experience” Strategies Webinar

We may intuitively “know” that the experiences of key stakeholders (customers, employees) play an important part in how a brand is perceived. But how can you […]
October 8, 2020
Food Pantry Volunteer

Local Food Bank Awarded $3M in Federal Funding for COVID-19 Relief Turns to FarWell for Program Optimization

The 2020 coronavirus pandemic created unprecedented challenges world-wide, including a large increase in the number of people experiencing food insecurity issues. As countries locked down and […]
October 5, 2020
FarWell In Business Awards 2020 CEO Jason Potter Interview

In Business Small Business Awards 2020 Winner: FarWell

FarWell is proud to have been named one of Madison’s In Business magazine’s 2020 Small Business Award winners! As a Madison-based business consulting firm, we are […]
September 30, 2020

FarWell Restructures to Emphasize Customer and Employee Experience

(MADISON, Wis.)—FarWell restructured its leadership team in 2020 to embody an “employee experience (EX)-delivers-customer experience (CX)” mentality. The leadership changes include the promotion of four senior […]
September 17, 2020
Agile Transformation FarWell On-Demand Webinar

Agile Transformation Webinar for Leaders Transitioning to an Agile Methodology

Transitioning from a different framework to Agile requires the organization to evaluate and change its culture and identify changes needed to support a more flexible way […]
September 15, 2020
2020 Inc. 5000 FarWell We Made the List for Fastest Growing Companies

Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000

Inc. magazine revealed on August 12, 2020 that FarWell is No. 2606 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing […]
September 8, 2020
"Good Coaching teaches the importance of critical thinking, problem solving, collaboration, flexibility, transparency and accountability." - Tammy Adler, FarWell

Set Your Leaders Up to be Successful Coaches

There are many important roles leaders play today. Coaching is one of the most important tools in an organization for increased productivity. Coaching has always been […]
August 28, 2020
Experience Mapping FarWell On-Demand Webinar

Experience Mapping Webinar for Leaders

One of the most powerful drivers of good business decisions is empathy. With increased empathy, we can better serve our customers and employees, which can directly […]
July 30, 2020

How to Support Leaders and Employees When the New Normal Isn’t Normal

As businesses continue a phased approach to re-opening or transitioning employees back into the office, many have understandably focused their efforts on reducing the risk of […]
June 24, 2020
Home Laptop Zoom Meeting Coffee Cup Computer

Maintaining Healthy Collaboration and Creativity on Remote Scrum Teams

Working remotely on a Scrum team is becoming more and more common, even before COVID-19 forced the issue. Co-location used to be a pre-requisite for success […]
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