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January 19, 2021
The client: A health care medical management and administrative services organization that supports health insurance companies. Given the competitive environment in which the shared services corporation […]
December 3, 2020
The changes that organizations implement in today’s world are no longer simple. Technology continues to drive innovation and change, resulting in exponential growth in the volume […]
November 5, 2020
Customers can love working with your company so much that they will tell everyone all about you. The concept of customer referrals is not new knowledge, but organizations […]
October 29, 2020
We may intuitively “know” that the experiences of key stakeholders (customers, employees) play an important part in how a brand is perceived. But how can you […]
October 8, 2020
The 2020 coronavirus pandemic created unprecedented challenges world-wide, including a large increase in the number of people experiencing food insecurity issues. As countries locked down and […]
October 5, 2020
FarWell is proud to have been named one of Madison’s In Business magazine’s 2020 Small Business Award winners! As a Madison-based business consulting firm, we are […]
September 30, 2020
(MADISON, Wis.)—FarWell restructured its leadership team in 2020 to embody an “employee experience (EX)-delivers-customer experience (CX)” mentality. The leadership changes include the promotion of four senior […]
September 17, 2020
Transitioning from a different framework to Agile requires the organization to evaluate and change its culture and identify changes needed to support a more flexible way […]
September 15, 2020
Inc. magazine revealed on August 12, 2020 that FarWell is No. 2606 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing […]
September 8, 2020
There are many important roles leaders play today. Coaching is one of the most important tools in an organization for increased productivity. Coaching has always been […]
August 28, 2020
One of the most powerful drivers of good business decisions is empathy. With increased empathy, we can better serve our customers and employees, which can directly […]
July 30, 2020
As businesses continue a phased approach to re-opening or transitioning employees back into the office, many have understandably focused their efforts on reducing the risk of […]
June 24, 2020
Working remotely on a Scrum team is becoming more and more common, even before COVID-19 forced the issue. Co-location used to be a pre-requisite for success […]
June 5, 2020
The first few months of 2020 have reminded us of the importance of empathy. As leaders, we must understand our employees are dealing with a lot […]
May 28, 2020
COVID-19 has disrupted our way of life in more than a few significant ways, including our access to food. Forward 4 Families (F4F) in a few […]