Staff Directory » Mel Gillen

Mel Gillen

Customer Experience Officer

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Mel is a humble, but driven, executive leader. She encourages the FarWell team to work together to deliver optimal customer experiences. She leads the business development, marketing, sales and client engagement practices for our fast-growing company. Her dedication to positive client experience ensures our partner companies get the support they need to achieve their business objectives.

Mel values trust, integrity and a servant leader mindset. Her leadership style is to listen first and follow up with probing questions to solve complex challenges.

Mel is certified as a Professional Scrum Master, Prosci Certified Change Practitioner and Customer Experience Specialist (CXS). She earned her MBA in Management from Thomas College in Waterville, Maine and received a BS degree in Finance from the University of Maine.

Outside of work, Mel can usually be found spending time with family and friends, reading a good book or out walking her dog. She likes to hike and ride her bike on local trails. She’s a Maine native, so her favorites are no surprise: seafood paired with a great wine, the Patriots, the Bruins, the Red Sox and the Celtics.