Mel Gillen

In her role of Customer & Advisor Experience Officer, Mel leads FarWell’s customer-facing activities. This includes business development, client solution delivery, advisor engagements, marketing, and communications. Mel leads by example and encourages team members to work together to deliver optimal experiences. Her dedication to positive client experiences ensures our partner organizations get the support they need to achieve their business goals.

She values trust, integrity and a servant-leader mindset. Her leadership style is to listen first and probe with questions to collaboratively solve complex challenges.

Mel earned her BS degree in Finance from the University of Maine in Orono, Maine. She also has her MBA in Management from Thomas College in Waterville, Maine. She’s certified as a Professional Scrum Master, a Prosci Certified Change Practitioner, and a Customer Experience Specialist (CXS).

Two ideas guide Mel’s personal philosophy. “People don’t care how much you know until they know how much you care,” she said. “Trust and integrity are core values that guide me every day,“ she went on, “Doing the right thing for the right reasons will always prevail over personal gain.”

Outside of work, Mel can usually be found spending time with family and friends, reading an enjoyable book, or walking her dog. She likes to hike and ride her bike on local Wisconsin trails. She’s a Maine native, so her some of her favorites are predictable: fresh seafood paired with an exceptional wine, the Patriots, the Bruins, the Red Sox, and the Celtics.