Shannon Flasch

Shannon Flasch is a seasoned problem-solver and crisis manager with an insatiable appetite for learning and an innate ability to truly listen. Her approach to work is rooted in understanding the perspectives, concerns, and challenges others face, which ensures that any action taken will be informed and effective.

One of Shannon’s proudest achievements was at Zendesk, where she developed comprehensive guides and templates tailored to non-project managers. She distilled her own project management experience into user-friendly resources, simplifying complex processes into a series of questions and actionable steps. This exercise honed her skills in identifying crucial elements and delivering practical solutions that resonate with specific organizational needs.

Among colleagues, she is known for her calm demeanor and ability to lower a room’s emotional temperature. In stressful and frantic situations, she chooses to be deliberate in her actions and communication, effectively diffusing tension and promoting clarity.

Shannon lives by the mantra of, “nothing is ever as good or as bad as it seems.” This outlook reflects her pragmatic nature and reminds her to seek opportunities for growth and improvement amidst adversity. She also firmly believes in the collective intelligence of teams, trusting that collaborative problem-solving yields optimal outcomes even in the face of uncertainty.

In her home life, Shannon finds joy in spending time with her cat, Igmu (which means “cat” in Lakota). She also enjoys reading and is on a quest to explore Wisconsin and discover all the hidden gems within the beautiful state. From visiting architectural wonders like House on the Rock and Taliesin to exploring the picturesque landscapes of Door County, she relishes every opportunity to expand her horizons.