Sarah Zepnick

When you want an ace customer experience manager, Sarah’s the person for you. She knows how to help organizations see customer experience as the foundation element it should be. Plus, Sarah builds productive relationships across the organization and works effectively with teams to deliver the desired results.

Sarah’s experience in multiple roles at different companies has equipped her with an impressive set of practical business skills.

• Customer journey mapping
• Collaborative problem solving
• Customer persona development
• Program and project management
• Strategy development
• Business analysis and process improvement
• Data analysis and storytelling
• Data warehousing and database management
• Negotiation and conflict resolution

She earned her BS degree in Mathematics from the University of Wisconsin – Stevens Point.

Sarah’s motivation comes from two personal values. The first is to roll with it but keep it real. “Life has a way of bringing the unexpected,” she said. “Sometimes it’s a matter of accepting things as they are. But we also need to know when to stand up and stick to our standards.” Her second is to laugh more. She says, “Life gets way too serious. Allow yourself to be silly and laugh more, whether you’re alone or with people.”

Away from work, Sarah gravitates toward just about any outside activity. She camps, kayaks, hikes, bikes, and more. She also enjoys time spent with family and friends, especially if good food and good beer are involved. Sarah thinks her dog is pretty cool, too.