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Dawn is an experienced and innovative leader with particular experience in process improvement and customer experience optimization. Her collaborative approach to problem solving has helped her teams deliver successful business outcomes in project after project. She drives change initiatives, helps team members navigate past obstacles, and creates clear paths to project success.
Her business career spans several organizations and has provided her with a broad arsenal of useful skills and tools.
– Process optimization and continuous improvement
– Customer experience strategy and customer journey mapping
– Change initiatives
– Project management and team leadership
– Lean and kaizen project strategies
– Budgeting and financial reporting
– Coaching and personal development
Dawn earned her BS degree in Animal Science at Illinois State University in Normal, Illinois. She’s also certified in Lean Process Improvement and has her Lean Six Sigma Yellow Belt certification.
In terms of her life philosophy, she agrees with this famous Maya Angelou quote: “People will forget what you said and forget what you did, but they will never forget how you made them feel.” “You can never go wrong or be unsuccessful if you lead with this thought in mind,” said Dawn.
Away from work, Dawn likes to do just about everything she can while outdoors. It could be fun on the water, a round of golf, exploring a new bike trail, or a simple hike. Or it could be gardening, yard work, or a D-I-Y fix-it task. In her words, “If it gets me outside in the fresh air and sunshine, I’m game!”