News & Knowledge Center

 
November 5, 2020

Four Steps to Build and Measure the ROI of Customer Experience (CX) in Your Organization

Customers can love working with your company so much that they will tell everyone all about you. The concept of customer referrals is not new knowledge, but organizations […]
September 30, 2020

FarWell Restructures to Emphasize Customer and Employee Experience

(MADISON, Wis.)—FarWell restructured its leadership team in 2020 to embody an “employee experience (EX)-delivers-customer experience (CX)” mentality. The leadership changes include the promotion of four senior […]
August 28, 2020
Experience Mapping FarWell On-Demand Webinar

Experience Mapping Webinar for Leaders

One of the most powerful drivers of good business decisions is empathy. With increased empathy, we can better serve our customers and employees, which can directly […]
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