Accelerate Global Transition Across an Industrial Automation Organization

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April 24, 2019
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May 20, 2019

Project Challenge

An industrial automation software and technology company wanted to accelerate global transition across the organization.

A global provider of industrial automation and technology was in the midst of a multi-year initiative.

The established organization had scaled to over 20k employees in 80 countries.

The initiative goal was to transition work in its Human Resource (HR) function. HR would transition from local generalists to global HR service centers. Company leadership decided to accelerate the transition timeline. HR brought on FarWell to enable the initiative.

Project Navigation

FarWell refined and enhanced the HR transition process to ensure success.

FarWell Senior Advisors partnered with the Director, Global HR Service Center and her leaders to provide planning and workshop facilitation. These efforts captured the current state and built Standard Operating Procedures (SOPs) and training methods.

The SOPs and training materials enabled the transition of the work in two global regions – North America and Latin America.

Current State

As the FarWell team captured and documented current state, FarWell also partnered with the HR team. Together, they identified improvement opportunities across the regions. A transformative technology opportunity included replacing paper-based checklists with electronic tracking forms.

large machinery in factory

Procedure Capture

This organization gathered information in multiple languages within the Latin America region.

FarWell captured the current state into step-by-step procedures, improving the efficiency and effectiveness of that process.

As senior leadership finalized global process decisions, FarWell incorporated those decisions into the documentation. The FarWell team also identified potential barriers to implementing a global process within a country.

Stakeholder Analysis

FarWell conducted a stakeholder analysis for each region. The analysis captured those affected by the transition. A change impact assessment identified changes for each stakeholder group.

FarWell identified Stop / Start / Continue activities to highlight for each group in training.

FarWell Team Support Throughout the Industrial Automation Global HR Transition Project:

  • FarWell supported the HR team with SharePoint data storage and knowledge management throughout.
  • Senior Advisors created metadata (e.g. fields and tags) and cleaned up current libraries and folders to optimize file searches and storage.

  • FarWell added a log on SharePoint to track and manage risks and issues.
  • The FarWell team trained HR resources on content management.
  • Senior Advisors provided troubleshooting support on SharePoint issues throughout the transition period.

Project Results

The industrial automation company including all stakeholders were prepared for an on-time go live to transition the processes.

We are so grateful for all of your contributions and experience that helped us get prepared for this launch! A million thanks! – Director, Global HR Service Center, Case study client

FarWell can help you implement process optimization and improvement practices to help deliver your initiative on-time.


For a plan of action to optimize process during an accelerated global transition, Call FarWell at (608) 807-0615 or contact us to schedule a Right-Fit™ Discovery Meeting.

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